“How Companies Are Managing the Increasing Demands on Tech Support”

“Today, virtually every company is a technology company, at least in part. Whether businesses are facing a major new marketing push, location expansion, or equipment upgrade, smooth collaboration between various departments and the information technology (IT) team is essential.”

“The big challenge facing companies is in today’s increasing digital world, [is that] you no longer have business and technology strategy. You really have the two of those coming together, where the technology and innovation are influencing the business strategy and vice versa,” – Greg Layok, Director of West Monroe Partners.

“If these two factions are embroiled in passive-aggressive email exchanges and misunderstandings that cost time and money, your company’s ability to adapt and respond to market pressures and opportunities is at stake.” 
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