Merging Salesforce and Social Media

Social media is one of the biggest forms of digital communication worldwide. Salesforce can be used with your company social media following to increases your revenue. See how below. 

Helping SMBs Offer Better Customer Support
“In an hour-long demonstration of the new technology, Salesforce showed us how Essentials pulls all Facebook Messenger, Instagram, and YouTube communications into a single interface and integrates that data into its CRM functionality. The product’s aim is to replace old workflows, like having to use multiple spreadsheets or even Post-It notes to track conversations, or having to respond to clients on social media by using different applications.”

Giving Small Businesses Flexibility
“By bringing the communication and interaction component of social media management into a CRM solution, Salesforce Essentials gives small businesses the flexibility to scale their support and customer interactions. This speeds up communications and improves the resolution of issues or customer queries.”

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